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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours from 15 May...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
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Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 326583 Views
  • 4 replies
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changing number

anyone know how to change my number on my o2 app?

Ruby2 by Level 1: Joiner
  • 320 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch ultra data roaming does not work

Hi I have an Apple Watch ultra , cellular works fine on the watch in UK , however I’m now in Germany , my iPhone and data roaming works fine , but data roaming on watch doesn’t work , I have unpaired & repaired my watch , reset networks settings too ...

MooseD by Level 1: Joiner
  • 7134 Views
  • 13 replies
  • 1 kudos

Resolved! Esim

I'm moving from an Iphone 7 to an Iphone 14 Pro Max, which doesn't support the physical cards, only esims. The problem is that my 7 doesn't have IOS 16 which is required for esim transfers. What should I do?

AJ8 by Level 1: Joiner
  • 650 Views
  • 2 replies
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Resolved! Mobile data no connection on Apple Watch

My o2 mobile data plan on my apple watch series 7 is active but continually shows "no connection" Switching watch off and on again resolves the problem but it recurs within a few hours. Any suggestions?

Suzy10 by Level 1: Joiner
  • 585 Views
  • 2 replies
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iPhone Network Not Available > Phone not allowed

Hello, I’m a new customer, I got a phone and a SIM card delivered yesterday. I tried to set the phone up last night & inserted the SIM card. I’m not getting any network connection. I put the o2 sim in my old phone and that connects to the o2 network....

Mattl95 by Level 1: Joiner
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  • 12 replies
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Resolved! iPhone Mobile Data Off, still insured £10 of Roaming Charges????

HelloSenario - in the Airport (Uk side) went into settings and turned mobile data to off. Assuming that no cellular data would be there for used. Did not change this setting until I returned to the uk. It was Outside of the EU (Turkey) hence switchin...

Resolved! Apple Watch data not working

@O2Sarah- hi Sarah I need the Esim on my Apple Watch ultra resetting. As the mobile data is not working.

Resolved! Apple Watch not showing o2 data plan to set up cellular

Hi, I assumed my o2 watch cellular was working since I got the watch last month but I was wrong it was actually just working off my phones data. When I tried to set up cellular I said “02 plan not in use” on the Apple Watch. I spoke to o2 service peo...

Adders89 by Level 2: Apprentice
  • 3393 Views
  • 12 replies
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Apple watch mobile data stuck in activating

Hello,I got an apple watch se 2nd gen on Tuesday directly from apple and paired it with my phone and O2 account. I chose the only airtime plan option available for me, that was a £5 monthly plan and every since the mobile data is stuck in O2 activati...

pristmarks by Level 1: Joiner
  • 3957 Views
  • 15 replies
  • 1 kudos

Resolved! Some advice re new iPhone!

Hello! Right… I had an iPhone 14 plus and it worked fine. Went into the 02 store and swapped it for an iPhone 14 pro. Came home and did the necessary to get the phone swapped over… works fine on Wi-Fi but when I leave Wi-Fi I can’t access any banking...

Coney1982 by Level 1: Joiner
  • 3156 Views
  • 20 replies
  • 0 kudos