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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours from 15 May...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 117 Views
  • 0 replies
  • 1 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 327187 Views
  • 4 replies
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Resolved! Apple Watch

How can you add an Apple Watch to an existing O2 airtime plan for a phone? It looks like I have to pay extra to add data for my new watch rather than linking it to the account?

Resolved! Blacklisted Phone

Hello,So towards the end of last year I bought a refurbished phone from GiffGaff because mine had sadly broke.The phone I bought I was told was blacklisted and after a while i was informed it was no longer blacklisted and it did work with my new SIM ...

LukeW by Level 1: Joiner
  • 1567 Views
  • 5 replies
  • 0 kudos

I can’t send and receive SMS

I changed my phone from 7 to xr 2 days ago. I can’t login Apple ID as I can’t receive an activation code by sms. Apple says I need to speak to carrier which I believe 02. How can I check?

KS2 by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Order

I’ve placed an order for a iPad on the 1st December but I can’t seem to be able to track my order. I paid £20 upfront and it said 6 weeks which have now past. I’ve also tried phoning and just keep getting put on hold then it cuts off.

Marko1975 by Level 1: Joiner
  • 681 Views
  • 4 replies
  • 0 kudos

Resolved! WiFi calling

How do I set up Wi-fi calling on an iPhone X with iOS 14.3? Do I need to change any setting in My O2 as well?

AliFos by Level 1: Joiner
  • 636 Views
  • 2 replies
  • 0 kudos

Resolved! Reset Network Settings - iPhone

Hello, Regarding the above subject title [Reset Network Settings], I have an iPhone 6s on the O2 network. It states in relation to 'Reset Network Settings' that: "this also resets Wi-Fi networks and passwords, cellular settings and VPN and APN settin...

Agent47 by Level 1: Joiner
  • 6506 Views
  • 3 replies
  • 0 kudos

Refurbished iPhone has low battery health

I've just upgraded and got a refurbished iPhone XR, which O2 advertises as being "like new". The battery health of the phone is only 91%, and given that poor battery performance of my old phone was the main reason for the upgarde, this does not seem ...

Odradek by Level 1: Joiner
  • 1265 Views
  • 1 replies
  • 0 kudos

ordering a e sim pack

Hi, I have just purchased the new iphone 12 pro max because of it dual sim capability but I cant figger out how to order an e sim pack?? Any help would be apreciated.Mike

5823hiner by Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

iPad order

I ordered 2 iPad Pro’s on the 24th November, showing for next day delivery, got a text a few days later saying they are delayed, now showing in the shop as 6 weeks for delivery, will I see mine before Christmas ????

CMK by Level 1: Joiner
  • 2451 Views
  • 17 replies
  • 0 kudos

Resolved! Cellular Apple Watch

I have a Series 5 cellular watch, used it with a Vodafone sim no problem. Just switched it to an existing O2 sim on a refresh 15gb plan and it’s telling me to add a sim only £5month to my plan. Why would I do that when I barely use any data as it is?...

melody1 by Level 1: Joiner
  • 971 Views
  • 6 replies
  • 0 kudos