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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 1510 Views
  • 22 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 330746 Views
  • 4 replies
  • 0 kudos

Error when adding mobile data plan to Apple Watch SE

I’ve got a brand new Apple Watch SE and paired it to my iPhone 11 Pro Max. When going to setup the data plan in the watch app, I am receiving the error ‘oops something went wrong. Try again and if the problem continues, call 202 free from your O2 mob...

Resolved! Failed device payment??

The last two occasions I’ve tried to pay my device bill along with the usage bill and takes payment for usage but not the device? Last time i left it and my bank informed me that payment was taken from account but didn’t register on o2 app? I’ve just...

CraigMcC by Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Resolved! new simm

Where can I get a replacement simm. I can't make out going calls. tried everything, even using the simm in an another mobile. Rob

rivets by Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos

iPhone monthly data usage statisitics

How can i see which apps are using all the data for the CURRENT BILLING period ? If I go to settings > mobile data > scroll to mobile data . The usage is FOR ALL TIME, and not for the last month. I think I’ve got a good idea on how much data I need, ...

JezArnold by Level 1: Joiner
  • 703 Views
  • 2 replies
  • 0 kudos

Resolved! Brand new IPhone 12 Pro Max won’t read any 02 SIM card

I added a new iPhone 12 Pro Max to my account and it arrived with SIM card however it won’t read the sim. We have tried other 02 sims and it won’t read them either. We tried the new sim in another iPhone and it works. I guess the issue is a faulty SI...

Nettytabs by Level 1: Joiner
  • 2457 Views
  • 12 replies
  • 0 kudos

Resolved! New iphone 12 mini cannot make or accept phone calls

Has anyone else had this problem? Would welcome helpful suggestions. O2 appear to be closed to customers needing help until next Monday. I suspect it's something simple to many people - unfortunately not to me. Is there a series of steps needed to di...

PWX by Level 1: Joiner
  • 486 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone

I want to report a stolen phone. Unfortunately my phone has been stolen. The only option available on line is a phone number to report the loss. Unfortunately my phone has been stolen so I cannot phone O2 to report the loss. Is this an entirely new p...

tony-r by Level 1: Joiner
  • 668 Views
  • 1 replies
  • 0 kudos

Resolved! Imessages

I have a new iPhone 12 and have transferred my number from EE to O2. iMessages are not being sent from my phone number only my email address

TC817 by Level 1: Joiner
  • 511 Views
  • 2 replies
  • 0 kudos

Emails

I have an apple I phone but am unable to receive emails.i am requesting to discuss with a person on the telephone. Thanks

kingsway by Level 1: Joiner
  • 503 Views
  • 1 replies
  • 0 kudos