Sim Activation

[Anonymous]

Hi, I bought an iPhone 5s today on contract with O2. I was told that my activation would normally take 24 hours but it is generally done quicker. However my iPhone says it should insert a sim, even though the contract sim is inside. Would this change once the sim is activated?

[Cleoriff]

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@Anonymous wrote:
yes, there is a sim in there. It was originally put in by an O2 sales person. I have since then taken it out and inserted it back in. Still no change

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Then I think sadly you will have to wait for the 24 hrs to be up. If after this, if it still isnt working then ring Customer Services http://www.o2.co.uk/contactus

[Anonymous]

Thanks everyone for your kind help. Much Appreciated.

[perksie]

Come back and tell us how you get on. 

[Cleoriff]

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@Anonymous wrote:
Thanks everyone for your kind help. Much Appreciated.

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With a bit of luck you will get up tomorrow and all will be working....fingers crossed

[MI5]

You wouldn't usually get an "insert sim" message even with a deactivated sim in the phone, but I hope iPhones are different and it's not faulty.....

[Anonymous]

Insert sim usually means it's locked to another network or that possibly the swap may have failed.

As others have advised wait until tomorrow

[jonsie]

Either a faulty sim or the sim swap hasn't been carried out. Either way, if it's the same this morning go back in store

[Anonymous]

I've just had a similar problem, started a new contract with o2, gradually lost connection on my old phone, waited for my new phone to come to life, and still saying 'no service' for three days (I've been travelling), finally got through to a guru who said bars had been put on my account.  It seems the phone was marked as lost or stolen, by mistake. Still waiting, could be another 24hrs but hopefully sooner!  What a palaver!

[jonsie]

That's not good at all. ...hope this is actioned quickly for you. 

[Anonymous · Accepted solution]

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@Anonymous wrote:
Hi, I bought aniPhone5s today on contract withO2. I was told that my activation would normally take 24 hours but it is generally done quicker. However myiPhone says it should insert asim, even though the contractsim is inside. Would this change once thesim is activated?

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Hi there @Anonymous

When I read this two things came to mind...1, fault and 2, the account connection  didn't go trough.

If you have another phone, can you try the sim in it? If it works, then the iphone is faulty and needs to go back, if it doesn't, ring customer services and have them check the order, as it may be "stuck" (technical term!) and needs to be "pushed" to process. It can be a faulty sim, but the error message would be different, I think.

Hope this helps.