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No signal

Sue1989
Level 1: Joiner
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on ‎28-10-2023 10:37

on ‎28-10-2023 10:37

Just got my new phone and I have no signal 

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MI5
Level 94: Supreme
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on ‎28-10-2023 11:08

on ‎28-10-2023 11:08

@Sue1989 

If you have upgraded, use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
Level 75: Digital Don
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on ‎28-10-2023 11:15

on ‎28-10-2023 11:15

SIM Swap from MyO2 app works a treat, @Sue1989 -

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Links to O2 Social Media Team here
NoAccountAccess

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MI5
Level 94: Supreme
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on ‎28-10-2023 11:20

on ‎28-10-2023 11:20

All different ways in the guide @Sue1989 

You can even go in store with photo ID and they will do it for you if you prefer. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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pgn
Level 75: Digital Don
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on ‎28-10-2023 11:42

on ‎28-10-2023 11:42

MyO2 app has moved Swap your SIM from Manage Device, as in the Guide posted above, to Support, bottom right of the app screen, and it is probably in a different place again depending on which of the 2 billing systems you are on, @MI5.

Links to O2 Social Media Team here
NoAccountAccess

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MI5
Level 94: Supreme
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on ‎28-10-2023 11:49

on ‎28-10-2023 11:49

Still under device for me on web version.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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