Solved: Re: My o2 account - Page 2

Anonymous · ‎02-05-2016

My o2 account thinks I'm using an iPhone6s and I'm using a iPhone SE which I do not understand and my tariff also shows up differently. I only upgraded Saturday but it thinks I have completely different tariff and phone

Martin-O2 · ‎03-05-2016

Please keep us posted @Anonymous!

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Anonymous · ‎03-05-2016

Well I just want to know if it's normal because I don't want to be paying for something I don't have

PhoneDoc · ‎03-05-2016

Hi @Anonymous, it does appear normal. A call to CS 202 should confirm things though if you're still unsure

MI5 · ‎03-05-2016

In view of the additional info you have supplied all would seem perfectly normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎03-05-2016

@Anonymous wrote:
Well I just want to know if it's normal because I don't want to be paying for something I don't have

If it hasn't updated in My O2 by now @Anonymous only customer services can confirm. Give them a call as I suggested last night....they will reassure you hopefully...:smileyhappy:

Veritas Numquam Perit

MI5 · ‎03-05-2016

It has been confirmed that the SE shows as a 6s in MyO2 and that there is an offer of extra data for 6 months, so looks fine to me.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎03-05-2016

@MI5 wrote:
It has been confirmed that the SE shows as a 6s in MyO2 and that there is an offer of extra data for 6 months, so looks fine to me.

No problem...but if the op is seeking further clarification for their own peace of mind then CS are the people to contact......

Veritas Numquam Perit

MI5 · ‎03-05-2016

They sure can, if they so wish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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