Iphone5c black screen

[Anonymous]

After making a phone call I went to disconnect and all I had was a black screen don't know if it's on or off have had screen checked and that's ok battery is ok any ideas what it can be... The phone has not been dropped or has not got water damage.

[MI5]

Does the screen work normally at other times?
If so, check if you have a screen protector on covering the proximity sensor or a case that might be hindering it.

[Anonymous]

Only happened after making the call can not access anything on the phone at all now it's as though the phone o
Is dead but if I turn the button onto silent the phone vibrates but that is the only thing the phone will do.

[MI5]

Where did you have the screen checked?
Are you saying it's permanently black all the time now?

[Anonymous]

Had the screen checked by repair guy in town and also battery and they are both ok,yes it is permanently black all the time .

[MI5]

You could try a reset and restore with iTunes in case it's a software issue but it sounds like it might need a repair.

[Anonymous]

Had first taken it back to O2 who advised to take it to repair guy as it is out of warranty and Apple charges would be high

[MI5]

How did he know the screen was OK?

[Anonymous]

Have tried that but it came up that iTunes could not be accessed as pass code was on !

[Anonymous]

Fitted my screen onto another phone