Iphone 6 unlock (pay & go)

[Anonymous]

I just spoke to a guru who said if I topup £15 they will unlock my iPhone 6 in 72 hours. Phone was bought sim free from carphone warehouse at Christmas. Is this true? A lot of other information I read on here says different.

[jonsie · Accepted solution]

If the phone is bought and paid for in full then O2 should unlock it for you.

[Anonymous]

Happy days, cheers!

[Anonymous]

I bought my iphone 6 from O2 and wanted to use another network and they are not unlocking my phone. I already have £20 balance but they will not unlock and do not give an option of charging £15 to unlock.

[Anonymous]

No they do not. I bought it outright and did not realise that the phone is locked until I tried to put in another network sim.

[MI5]

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@Anonymous wrote:

I bought my iphone 6 from O2 and wanted to use another network and they are not unlocking my phone. I already have £20 balance but they will not unlock and do not give an option of charging £15 to unlock.

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They should do - follow the guide here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

[Anonymous]

So topped up by £20 last night (as instructed), Then Filled out the unlocking form. Recieved an email this morning saying 'Sorry, you have not passed our security checks with the information you have provided. Kindly check that you have provided the correct information.' 

So signed in today to speak to an advisor who told me the information i was given last night was untrue and as of now we will not unlock iphone6.

Absolutely RIDICULOUS service. 'Maybe the advisor last night was misinformed', he said. Maybe I have more to be doing with my £20 than putting it on a phone i can not use for no reason. Every single time i speak to an o2 advisor every single one of them tells me something different. Maybe take my £20 and put it towards getting all your staff on the same page. Very dissapointed.

[MI5]

That message means your answer to the security question, or the details about tariff / recent calls was wrong - nothing else.

[Anonymous]

So why didn't he help me correct that information? 

[MI5]

'cause live chat is pretty useless. You are better off calling 4445 from your phone.