People can't hear me

[Anonymous]

On using my new iphone 5s people I call cannot hear me or sound is all broken up. I have changed my iphone already and they say if the problem persists it is an O2 issue. Can anyone help, shld I change to alternative supplier.

[Anonymous]

Check your service status

http://status.o2.co.uk

Try a soft reboot first.

Hold the Top Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

[Anonymous]

I have done that already. Also tried full reset.

[Anonymous]

What's your service status saying ?

[adamtemp64]

Is this in just one location or everywhere?

Have you tried an new sim?

[Anonymous]

Try switching to 2g in the iPhones settings.

You can also have the iPhone checked out by Apple at a genus bar.

Here's how to make an appointment.

http://concierge.apple.com/reservation/gb/en/techsupport/

[Anonymous]

I usually have full service and it happens anywhere and everywhere! It seemed ok on the first day I got the phone. I have had it replaced once for this error and have got same problem on the second one. Shld I go to O2 shop to get SIM card changed. My husband, who has the same phone on O2 as we'll does not have this problem.

[Anonymous]

Been to apple already. They just gave me new phone and still have the same problem.

[adamtemp64]

@bob in the op they have had a new iPhone so either o2 / apple have done that already

[Anonymous · Accepted solution]

You can pick up a blank sim from any O2 store free of charge and they will do the swap in store for you.

Or have one posted to you and perform the swapmysim yourself.


http://swapmysim.o2.co.uk