Solved: My o2 account

Anonymous · ‎02-05-2016

My o2 account thinks I'm using an iPhone6s and I'm using a iPhone SE which I do not understand and my tariff also shows up differently. I only upgraded Saturday but it thinks I have completely different tariff and phone

PhoneDoc · ‎03-05-2016

Hi @Anonymous, it does appear normal. A call to CS 202 should confirm things though if you're still unsure

View solution in original post

Cleoriff · ‎02-05-2016

As it's the weekend it's probably too early to show updated status. if not showing tomorrow then contact CS

http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎03-05-2016

Make sure it's your account.
ie. Is your name and address incorrect too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

PhoneDoc · ‎03-05-2016

The iPhone SE does show up as a 6S for some reason on MyO2, it's not just you so I wouldn't worry about that. It also means you could request for it to be unlocked before someone fixes this.
In what way is your tariff different than expected? If it's a refresh contract it may display your device plan separately to your tariff

Martin-O2 · ‎03-05-2016

Hi @Anonymous is your new tariff and handset showing correctly now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎03-05-2016

@Martin-O2 no it isn't it says I have a iPhone 6s and I have 2GB data when I only have 1? And it's definitely my account the same once I've used for four years and I only upgraded Saturday

MI5 · ‎03-05-2016

Maybe you got a bonus?
Or perhaps it will take a few days to correct itself......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

PhoneDoc · ‎03-05-2016

Good shout @MI5
This sounds like the one http://www.o2.co.uk/termsandconditions/rewards/extra-1gb-data-for-6-months-with-iphone-terms-and-con...

1gb extra for the first 6 months with an SE purchase

MI5 · ‎03-05-2016

Yup - that'll work

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎03-05-2016

Hopefully it's updated itself by now...

Veritas Numquam Perit

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