Repair Outcome: BER Non-Tech (PowersOn)

[Anonymous]

What does this mean, Repair Outcome: BER Non-Tech (PowersOn)? I have sent my Samsung S5 mini in for repair as it has trouble finding and keeping connected to the o2 network.  I've only had the phone 3 month. 

[MI5]

Beyond Economic Repair - basically it's knackered !
Prob water damaged which is a favourite fault for O2's repairers 😞

[MI5]

If I were you I would have O2 return it to me and send it to or contact Samsung for a second opinion http://www.samsung.com/uk/support/servicelocation/

[viridis]

Yeah, I'd put money on that having "water damage"

[Anonymous]

It says its being returned to the O2 shop where I left it.  Its def not water damaged, no possible way.  They have an image on repair tracker which just shows the imei no and bar code. 

Only had it 3 month on contract, so if they gonna try be funny I'll cancel the phone direct debit. 

[viridis]

I wouldn't do that just yet,,,,
Get it back and go direct to Sammy rather than the muppets they have at anova doing O2 "repairs"

[MI5]

Check it's your IMEI code too - It's not unknown for them to phones mixed up either.....

[Cleoriff]

Please don't cancel the direct debit. There will be only one loser if you do and that will be you.It will result in a default on your credit file

[Anonymous]

Yes imei no matches the box and receipt.  I'll wait til I get to shop and find out whats happening before doing anything.  They is a local samsung repair centre within 10 mile so can pop it to them if need be. 

[MI5]

Definitely get a second opinion from Sammy and make sure you tell them o2 repairers have already butchered it.