on 19-08-2014 13:35
on 19-08-2014 13:35
Hi there,
My girlfriend is having severe problems with her new Galaxy S4.
The phone randomly will not accept calls "it has not been possible to connect your call, please try again later" and text messages will not get through to her (even though she can send them).
Then randomly she will receive text messages in the middle of the night that have been sent hours before, some don't ever get through.
We took it back into the store (both o2 and Carphone Warehouse) and a new simcard was given, tried that, was ok for a day or two then stopped working again. Took it back into the store, they handed out a new phone. Same repeated. Went back into the store again, they advised sending it off for "repair" and we are now waiting for it to return.
In the mean time, she is back to using her very old phone Samsung SA800 I think?! and using the same simcard from her S4. We have had absolutely no problems using this phone which makes me obviously think that this is a phone issue.
On a side note, on the exact same day as her, I also bought an S4 and have had absolutely no problems.
I'm completely stumped and therefore any advise or help would be appreciated. Absolutely fuming that after signing up for a new more expensive contract that the phone will not work as it's supposed to and both o2 and Carephone Warehouse keep fobbing us off.
Thanks.
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on 21-08-2014 14:36
on 21-08-2014 14:36
on 21-08-2014 21:23
on 21-08-2014 21:25
on 21-08-2014 21:25
on 27-08-2014 09:54
Surprise, surprise the phone isn't working again.
First day back at work yesterday for my girlfriend, the phone has been working fine all weekend (3 days) and all day yesterday (4 days total) yet today she goes into work as normal and the phone will not receive calls or text messages so once again we are having to communicate via whatsapp.
So now it's 2 handsets, 2 sim cards, sent away for repair and it still doesn't work.
But according to O2/Samsung there's "nothing wrong with the phone".
on 27-08-2014 09:56
on 27-08-2014 09:56
on 27-08-2014 09:59
Abolutely no idea?!
How do we go about changing model? As we have literally just signed the contract. Are we within our rights to do that?
on 27-08-2014 10:02
on 27-08-2014 10:02
on 27-08-2014 10:03
on 27-08-2014 10:03
on 27-08-2014 10:08
on 27-08-2014 10:08
on 27-08-2014 10:11
Thanks for your help.
02 are now insisting that it goes to them for "repair" now.