Galaxy S4 problems

[Anonymous]

Hi there,

My girlfriend is having severe problems with her new Galaxy S4.

The phone randomly will not accept calls "it has not been possible to connect your call, please try again later" and text messages will not get through to her (even though she can send them).

Then randomly she will receive text messages in the middle of the night that have been sent hours before, some don't ever get through.

We took it back into the store (both o2 and Carphone Warehouse) and a new simcard was given, tried that, was ok for a day or two then stopped working again. Took it back into the store, they handed out a new phone. Same repeated. Went back into the store again, they advised sending it off for "repair" and we are now waiting for it to return.

In the mean time, she is back to using her very old phone Samsung SA800 I think?! and using the same simcard from her S4. We have had absolutely no problems using this phone which makes me obviously think that this is a phone issue.

On a side note, on the exact same day as her, I also bought an S4 and have had absolutely no problems.

I'm completely stumped and therefore any advise or help would be appreciated. Absolutely fuming that after signing up for a new more expensive contract that the phone will not work as it's supposed to and both o2 and Carephone Warehouse keep fobbing us off.

Thanks.

[Anonymous]

Very rare I would have thought. 😞

[Anonymous]

my house mate is on her 4th S4 with o2

[Anonymous]

Fourth?! Wow, should have gone with the iPhone I think... ha!

[Anonymous]

Oh dear , let's not start an iOS vs Android convo, and stay on topic.

[Anonymous]

yeah first 2 was over heating on charge and second 2 did the same as yours, Anyphone can get a software glitch no matter who manufacturer is...  

[Anonymous]

I wouldn't have sent it off personally I would have kept getting replacements till I got one that worked why should she be without a brand new phone

[MI5]

It's a rare problem but it does sound like a handset issue - Maybe yours was from a different batch and the replacement from the same faulty batch....?

[Anonymous]

Just to update on this, we had a reply yesterday which said:

“We have tested your device using the manufacturer supported test process and our engineer was unable reproduce the fault you reported on your device. As a courtesy, we have upgraded software on your device to the latest version released by manufacturer. If you experience any further problems, then please return your device to your local branch ensuring you give all the circumstances of when the fault occurs (for example, it only fails when functioning in a certain application)”

I have to say i'm not optimistic about this at all. 

[Anonymous]

Sounds like the standard response if they say no issue can be seen by them. Update the firmware and send it back to you.

Thanks for the update and I'll Keep my fingers crossed.

[jonsie]

Hopefully the phone will be ok. If not I would contact Samsung directly, but here's hoping the problem is resolved for you.