Hi there,
My girlfriend is having severe problems with her new Galaxy S4.
The phone randomly will not accept calls "it has not been possible to connect your call, please try again later" and text messages will not get through to her (even though she can send them).
Then randomly she will receive text messages in the middle of the night that have been sent hours before, some don't ever get through.
We took it back into the store (both o2 and Carphone Warehouse) and a new simcard was given, tried that, was ok for a day or two then stopped working again. Took it back into the store, they handed out a new phone. Same repeated. Went back into the store again, they advised sending it off for "repair" and we are now waiting for it to return.
In the mean time, she is back to using her very old phone Samsung SA800 I think?! and using the same simcard from her S4. We have had absolutely no problems using this phone which makes me obviously think that this is a phone issue.
On a side note, on the exact same day as her, I also bought an S4 and have had absolutely no problems.
I'm completely stumped and therefore any advise or help would be appreciated. Absolutely fuming that after signing up for a new more expensive contract that the phone will not work as it's supposed to and both o2 and Carephone Warehouse keep fobbing us off.
Thanks.
