on 19-08-2014 13:35
on 19-08-2014 13:35
Hi there,
My girlfriend is having severe problems with her new Galaxy S4.
The phone randomly will not accept calls "it has not been possible to connect your call, please try again later" and text messages will not get through to her (even though she can send them).
Then randomly she will receive text messages in the middle of the night that have been sent hours before, some don't ever get through.
We took it back into the store (both o2 and Carphone Warehouse) and a new simcard was given, tried that, was ok for a day or two then stopped working again. Took it back into the store, they handed out a new phone. Same repeated. Went back into the store again, they advised sending it off for "repair" and we are now waiting for it to return.
In the mean time, she is back to using her very old phone Samsung SA800 I think?! and using the same simcard from her S4. We have had absolutely no problems using this phone which makes me obviously think that this is a phone issue.
On a side note, on the exact same day as her, I also bought an S4 and have had absolutely no problems.
I'm completely stumped and therefore any advise or help would be appreciated. Absolutely fuming that after signing up for a new more expensive contract that the phone will not work as it's supposed to and both o2 and Carephone Warehouse keep fobbing us off.
Thanks.
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on 19-08-2014 13:48
sounds like a software issue then buddy... hopefully Samsung can rectify this for you
19-08-2014 13:37 - edited 19-08-2014 13:39
19-08-2014 13:37 - edited 19-08-2014 13:39
on 19-08-2014 13:40
Thanks but it's already being "repaired" at Samsung.
on 19-08-2014 13:42
might just be a simple case of a sim swap. if acontact has been damaged on the sim that can cause issues or if your using a sim card adapter,?
pop in to o2 store but im confident just a new sim should sort this kerfuffle out
on 19-08-2014 13:44
Thanks for your input but we have already swapped the sim.
The exact same sim that was used in the S4 is now being used in a much older model of phone and is working fine.
on 19-08-2014 13:48
sounds like a software issue then buddy... hopefully Samsung can rectify this for you
on 19-08-2014 13:49
on 19-08-2014 13:49
on 19-08-2014 14:14
Yep pretty much convinced its a handset/software issue.
Seems strange though as to why I haven't had any of these issues with an identical phone/software etc.
on 19-08-2014 14:17
just a rouge handset mate, it happens....
19-08-2014 14:19 - edited 19-08-2014 14:20
Yeah but two faulty handsets? What are the chances of that?