Connecting to BT home hub by wi-fi

[Anonymous]

I have just purchased a Samsung Galaxy Ace 2 and cannot get it to connect to my BT home hub by wi-fi.  It keeps trying to connect but fails repeatedly.  I have entered the password correctly.  can anyone give any advice please?

[MI5]

Reboot router and reboot phone. Clear the previous connection attemts from the phone by holding your finger on the connection and choose "forget", then rescan and try connecting again. Passwords are case sensitive so f and F are different and don't get o and 0 mixed up either. The wrong password is the most likely reason so check it again.

[jonsie]

You might also want to check your router channel. Sometimes if your channel is above 11 the phoine doesn't pick it up. Download Wifi Analyzer from the Playstore:

https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&feature=search_result#?t=W25...

InSIDDer will also help for your PC : http://www.metageek.net/products/inssider/

[Anonymous]

Thanks for this suggestion - I am downloading the WiFi app now

[Fellwalker]

@Matt50 You could also try the BT Wi-Fi app.  I've used it since I got my Nexus 4.  It will also connect you to BT hotspots whilst out and about.  Also BT Smart Talk is good if you have connected minutes or for 0800 or 08xx numbers.

[Anonymous]

Downloaded App ok but still not able to connect.  My hub appears to be sharing channel space with BT Openzone but I don't know how to change the channel.  Can the app do this or do I need to change something on my BT hub?

[Anonymous]

Thanks - I will try this to as I'm still unable to connect after downloading WiFi analyser

[MI5]

The openzone will be on the same channel. What channel is wifi anayliser saying it is using?

[Fellwalker]

@Matt50

It should not matter. If on your phone you go to your wifi settings, you can see each of the connection options.  On my Home Hub I have my Hub, BTWiFI, and BTWiFi-with-Fon all available.  I can also see my neighbours wifi.   I just press the one I want, and it tries to connect, when I put in my code.  I can set up all of them, so it remembers when I go out and about.

Using the BT WiFi app, I can get it to automatically connect to any BT wifi spot or to my hub.  If I have it running when I'm likely to use a hotspot, it will automatically connect to the strongest.

[MI5]

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@Fellwalker wrote:

@Anonymous

It should not matter. If on your phone you go to your wifi settings, you can see each of the connection options.  

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We have seen issues whereby the phone can see the SSID but if broadcasting above Ch 11 it won't connect - Just trying to establish what the issue is we are dealing with here......