Re: Unlocking old phone

Garrett4cd · ‎24-07-2018

Hi,

I have an ex-business contract phone, for which I no longer have the sim as I am using it in a newer device. I would like to unlock the old phone but am unsure of the best way to do this without a sim card. I have the new sim for it for a different network but obviously it wont recognise this until it is unlocked.

Any help would be much appreciated.

Thanks

Bambino · ‎24-07-2018

@Garrett4cd Take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I DO NOT WORK FOR O2

View solution in original post

Garrett4cd · ‎24-07-2018

I have tried filling in the manual form but am a little worried when it asks for my phone number. I am now using the number I originally used in the phone I want unlocked in a newer 6s, so don't want it affecting that at all. Do we know if it's asking for the number simply for contact details or is it for unlocking purposes?

MI5 · ‎24-07-2018

It is the IMEI number that determines which phone gets unlocked.
The phone number is used to confirm usage on the network and for contact purposes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎26-07-2018

Hi @Garrett4cd, and welcome to the forum How are you gettingg on with this, have you managed to unlock your phone now?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register?

Garrett4cd · ‎26-07-2018

Not yet, filled in the form linked above but not heard anything since!

Cleoriff · ‎26-07-2018

@Garrett4cd wrote:
Not yet, filled in the form linked above but not heard anything since!

If I were you @Garrett4cd I would ring customer services and chase them up. Normally takes 24-48 hrs to unlock a phone. One of our members here got his done within the hour

Veritas Numquam Perit

MI5 · ‎26-07-2018

You won’t hear anything until you receive the email to say it’s been done. Apple usually do it immediately but Android takes longer as o2 have to ask the manufacturer to generate the code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.