O2 Community Forum

Bolt on

I have purchased a bolt on to use in Thailand but won’t work

VOLT SIM ONLY

Does Volt sim only include free calls from USA and no bolt on fee

Hi, I am wondering if anyone can help. I am looking to reinstate a phone number that hasn’t been used in 4+ years. I was originally told I could pay to get this number back, then was told I didn’t need to pay I just had to swap it to a new sim which ...

NHS discount

I am trying to apply my NHS discount on a phone and plan I just bought but the site just keeps saying we are experiencing technical difficulties please try later. I'm aware i only have a limited time to apply this discount. Can anyone help?

voicemail saying full when empty

My Voicemail is saying full when it's empty. I've changed phones and I've still got the same issue. My phone is iphone 15. I've been onto 02 numerous times over past four months but nothing gets done to fix the issue. Help appreciated.

No service

Why do I have no service on my phone?? I have paid my bill on time, my simple card is in, I've updated my phone and restarted it, and yet I have no service or signal?? I need my phone for my work and its been doing this since Sunday afternoon

help me please!!

I had a contract with O2 that I cancelled during the cooling off period that I signed up using a proton mail email address that I no longer use (REMOVED) and also locked out of as I forgot the password and security phrase. The contract is also assign...

I switched to O2 from Vodafone and now can’t receive calls from Vodafone sims

For several months now, my phone hasn't been able to take Vodafone calls. It started with one of my contacts and now there are at least 4 people on my contacts list who are not barred but get the message "this person's phone is switched off" if they ...

Paid final bill through bank transfer

I recently moved out of O2 and received my final bill. Since I did not have direct debit, I called payment management team and requested for card payment. They tried and failed because bank recognised this as fraudulent transaction. The agent then su...

Replacement Device cancelled?

Just after some advice really, as I seem to be getting nowhere with customer service! It's a long story, but I will try to keep it brief. Upgraded my phone in March, to a like new device. That device was faulty, so I called up and O2 said as it was w...