Old Phone Number

[Ferguson]

Hi, 

I am wondering if anyone can help. 
I am looking to reinstate a phone number that hasn’t been used in 4+ years. I was originally told I could pay to get this number back, then was told I didn’t need to pay I just had to swap it to a new sim which I spoke to someone at o2 on Thursday and supposedly they filled in the forms but nothing has happened. I phoned back yesterday to be told this can’t be done. 
So 3 different people have told me different things. 

Any help would be really appreciated. 

Thanks

[pgn]

This is not O2, @Ferguson - you will have to persist with O2, Social Media is the easiest way, link below has the ways - nudge until they respond, may take a couple of days.

Otherwise Guide: How to find help & contact O2 

Good luck!

[Enlli]

Over 4 years is pushing it. I would not pay anything or take out a SIM on the promise this would happen.

What happens if you ring the number?

[Ferguson]

When I call it. It says “the number you have called has not been recognised”

[Enlli]

@Ferguson Then we can assume it is in the pool for reissue.

I take it then the number was issued new by O2 and not ported in from another network

[Ferguson]

Yes I am sure it was an original O2 number. 

I asked on O2 instagram and they said 

“Hi, we're sorry to hear that. If your mobile number has been disconnected for 4 years, we're unable to reinstate it.”

[Oxonian]

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@Ferguson wrote:

Yes I am sure it was an original O2 number. 

I asked on O2 instagram and they said 

“Hi, we're sorry to hear that. If your mobile number has been disconnected for 4 years, we're unable to reinstate it.”

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If O2 have said that to you @Ferguson, I am not sure that there is anything further that you can do ; someone else will post if they have any further ideas. 👍