Volt only applied to 1 number

[The-Wanderer]

Hi, I've got 2 mobiles and a smartwatch on my O2 account, I also have Virgin broadband in my name but so far, only 1 phone has had volt benefits applied (the sim which was included in my virgin package) the other phone and watch have not had anything applied.

If anyone could advise on this it would be very much appreciated

Thanks in advance

[The-Wanderer]

 I get this screen on my other number and watch  

[The-Wanderer]

Nothing has been applied to phone 2 or the watch and it is available at my address as it has already been applied to phone 1

[jonsie · Accepted solution]

Usually applied within 14 days

Even though you have 2 mobiles it doesn't mean Volt is applied to the accounts at the same time

The message you are seeing is the standard message when Volt is in the process of already being applied

Volt Megaguide 

If it's been longer than 14 days you need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[The-Wanderer]

Thanks Jonsie, I've recently bought both phones and the watch but the number which doesn't have volt applied has been active for around 6 months now so I will give them a call

[jonsie]

Good luck @The-Wanderer