Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! no 3g on iphone4 settings fine

so had iphone 3 could use 3g and wifi.. got iphone 4 had issues with 3g rang o2 and they did something to switch it all off??? only used wifi.. now i want 3g no one has a clue whats wrong settings fine. phone fine. tried sim back in iphone 3 and no 3...

Resolved! Calling up O2 customer services and they are asking for an account password

I presumed my account password would be the one to my O2 but apparantly it is one I set up before, I was wondering how I could find it out so they can authorize who I am and find out why I have been charged extra for something,Thanks

Resolved! New Contract, Transferring old number to terminate

Long story short, I've been speaking to O2 to sort upgrading early, they inform me by taking a new contract and then requesting the transfer of my existing O2 number to the new one, this should terminate by existing contract and I'll be billed the re...

Resolved! Top-up exchange

Hi, I accidentally toped-up my old O2 number. Is there any possibility to exchange the top-up amount to my new phone?

Resolved! Can't view my bill from the account page

Hi, I'd like to view my bill and account payments online please, but the pages are broken. Here's the path I took: 1. I start at http://www.o2.co.uk/myo2 and click 'View my bill', which directs to http://www.o2.co.uk/myo2/viewmybill - only it then re...

Resolved! SMS message centre costs?

Why do I have 12 media messages sent via the SMS message centre when I didn't go abroad or send any roaming texts?

Resolved! Contract phone...and insurance

HiI have been reading some posts that mention insurance and contract phones. When i changed from PAYG to Contract last week, I wasn't asked about insurance at all. Just want to check if insurance on my new phone is my responsibility to sort independe...

Resolved! Pay & Go question re top ups

Hi all, I have o2 pay & go (regular phone not one of those smart phones - I know i live in the dark ages.. :).Anyway, my pay and go sim I dont get any freebies with it at all - never have (well apart from the 'rewards'). Some months I top up some mon...

Resolved! being charged for data I haven't used

Since September 2012 I've been getting charged for data while in France when I know I haven't been using it. Phone is an HTX One X all auto updates turned off, data roaming turned off unless I want to use it, It's not my first smart phone so I am fai...

Resolved! Why can i get cheaper third party o2 deals

My contracts due for renewal next month and i notice i can actually get cheaper i phone pay monthly deals with the likes of carphone warehouse and phone 4 u etc to name but a few. Infact truth be told i can mostly get cheaper deals for o2 i phone eve...

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