Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! call information for payg in the online account

i used to see call detailsfor my payg phone online but now it does not seem to be available

Resolved! Online billing / My O2

How long does it take for details of my bill to appear on My O2? The amount due has changed in the summary but, when I click on 'View my airtime bill' it still shows last month's details. I disagree with the amount due in November, hence wanting to c...

Resolved! Top Up credit being used up by unautherised texts & calls!

Hi, I would like someone to help me please, I live in Spain but have always kept my O2 pay as u go English mobile topped up for when we go to UK or for friends to use. My credit is being eaten up by all these 'Firms' that persist in texting or ringin...

Resolved! International Calls

I took a contract out on February and was told in the O2 shop international calls where included, when I started getting charged for friends in Southern Ireland I went to the shop and complained they said there was no such contract in 02, the Lady wh...

Resolved! no service after changing number

Hi all, i am on simplicity 30 day contract with my iphone and i rang o2 on friday to change my mobile number.They said no problem and it would be done within 24 hours.This is now sunday and still no joy.I have left phone off for a while,taken sim car...

Resolved! Top Up

Hello, I was wondering whether anyone knows what tariffs don't deduct £10 from your account when you top up £10, as I am thinking of changing from pay and go go go to a simpler tariff which doesn't deduct the £10 added.

Resolved! Why does O2 use such a terrible company?

I ordered new phone and my tracking number came through which showed UKMail were delivering it. I have had dealing with this company before and they are the WORST in the UK. Why would O2 use the worst company in the UK to deliver phones. Phone was me...

Resolved! 4G Pay Monthly

Ive never had any problems while ive been with o2, so I decided to look at changing to 4G. I ordered the sim and then had a look at there 4G tariffs. Holy crap, £47 for 1GB data and if you want to boost it to 8GB thats an extra £10 a month..... Im pa...

Resolved! Transfer of Pay & Go Credit

Hello, I currently have an O2 Pay & Go phone that has nearly £200 credit on it, and I would like to know what options I have for transferring this to another contract (I assume I cannot simply have the credit refunded?). I was hoping to take out a Pa...

Warning to other customers about 'Fast Track' upgrades

Hi, I just wanted to post a quick warning about so called 'Fast Track' upgrades that O2 offers. I don't think there would be a problem most of the time but I was mis-informed by a member of staff at an O2 store. I took a new contract out on Friday fo...

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