Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade or wait?

So I have an iPhone 4S I've had pretty much an iPhone ever since they have come out from 3G 3GS 4 and now iPhone 4S I can now upgrade and want an iPhone again but feel that the models are pretty much the same with just afew differences.So been lookin...

Resolved! o2 contract finish help

Hi all,I'm not sure if this is the right place to ask but i want to completely cancel my contract and move to different provider when it ends. I've heard that i need to ring them and cancel it within 30 days? It says my contract renewal date is the 2...

Resolved! Chat problem

Hijust tried to get my PAC code and the level of apathy I experienced was not what you would expect from a 'new' company trying to create a 'good customer friendly image' in what are trying times for both customers and companies alike.It is my believ...

Resolved! Viewing my bill...

I'm trying to view my bill on line, I can log on to my account but as soon as I try to access viewing my bill information I just get a message about there being a 'technical problem processing my login details' but I can see everything else, it's jus...

Resolved! Compensation

Will O2 be offering compensation for the loss of signal caused by the storms? Whilst it is no-ones fault to pay a monthly fee and having just been told that those fees are going up 3 days unable to use the phone for anything it poor. Luckily I have a...

Resolved! I am on Pay as You Go Go Go but appear to be being charged.

My account was set up yesterday (28 February) on Pay as You Go Go Go for £10 a month. I have checked my account and it seems I am being charged for the texts I have sent so far. Why?

Resolved! My iphone 4s says No Service - all day today

I live in Inverness. I have checked for a live update and there is no mention of aN OUTAGE

Resolved! Not taking money out of Balance

Hi I was wondering why my £10 for PAYG Go Go hasn't been taken out of my balance. I converted some of my rewards to balance this morning, and it still hasnt taken anything out to pay for my tarriff. Doesn't O2 accept rewards balance as a payment?

Resolved! Changing tariffs takes a month?

I tried to change my tariff on February 8th from Unlimited to pay & go go go and it said that my tariff will be changed on March 8th. I've read elsewhere that it normally takes a day. Is something wrong?

O2 Increase Prices for Pre and Post 23rd January 2014 contracts

O2 have found a loophole around the OFCOM ruling it would seem and have announced an increase of 2.7% with effect from 1st March 2014 for ALL customers regardless of whether you signed up before or after the ruling came into effect. Standard tariff c...

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