Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Click and collect delivery status

Hello all,my click and collect order says it's 'completed' under the my orders section of my O2, but I'm yet to recieve a confirmation email/text. Does this mean that it's arrived in the store? Thanks in advance, mike

I paid my bill already why my phone is switch off

I have a question,I paid my last bill two days ago and I still can't give a call? When you switch on my phone?

Resolved! Setting up new phone

Hello everyone. I took out an O2 sim only contract this morning in my local store. I'm porting my number (from T-Mobile) and understand the changeover will be on Tuesday. I'm currently using another phone with my T-Mobile sim in and am going to start...

Resolved! Tesco Mobile coverage

Hi, Google results from a few years ago say that Tesco Mobile has the exact same coverage as O2 (some bulk buy discount myth). Yesterday some O2 person cold called me (sniffing out numbers on the network?) trying to sell me a contract & told me that ...

Been trying to speak to anyone at 02, now bored and want to cancel.

Have been on hold for over 3 1/4 hours in total, originally wanted to upgrade but now can't be bothered. It's a shower, unable to get through, it's emabbarsing.

Resolved! How do I get on live chat to pay my bill ???

Please help

Forgot to back up contacts

Just swapped sim from old phone(not an iPhone ) into an iPhone 4s - all contacts should be on sim but iPhone shows zero contacts ! Have I lost them?

Family bolton

I had this on my account but when I've upgraded phone it has been removed. I stated I wanted to keep it but it got removed now I can't re add it neither can cs. Anyone had joy on getting it reinstated still shows up at O2.co.uk/family

Resolved! new phone ordered!!!

if i dont recevie my phone in the 1-2 days that was promised..is there anything i can do?? many thanks

Resolved! Given a Business Tariff When Personal Tariff appears to be a better deal?

I purchased a phone on Saturday and the person who served me said she'd set me up a sim only contract. But she gave me a business contract, the £11.67 one here: https://businessshop.o2.co.uk/O2BusinessShopMobileTariffLanding?so=SIM%20ONLY;Simplicity ...

O2

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