Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Date of birth is wrong

I cannot change my date of birth in MyO2

esim

Hi, how can I activate eSIM online?

Resolved! switch up and upfront cost

when you switch up are you required to pay any upfront cost or is it waived like a normal upgrade

Resolved! Contract cancelation at end of contract time

After a phonecall to O2 canceling my contract how is this confirmed as after the next bill I will cancel direct debit

5g pay monthly sim and download expectations for new user

Hi folksbrand new to 02 so please accept my apologies for any noob questions. can new 5g pay monthly sims be used in routers temporarily if needed without any restrictions on download speeds.? also what are the best theoretical achievable speeds on 0...

Higher then should be

I upgraded and paid off old device plan new device should be 19.61 but in the app it says over 20 pounds , the new airtime should be 28 but it says 36 something and this is nearly 60 pounds and am not happy at all , if this is going to be the first b...

Receipt for ipad

Hello. I’m wondering if you can send me a receipt for the iPad I have. I need it for insurance purposes. But it needs to include the date, imei number and contract details. Thank you

Resolved! Lost SIM Abroad (pay monthly)

Hey I’ve lost my SIM abroad, I tried to phone multiple numbers but couldn’t resolve the issue (timezone, charges, connection), my parents (in the UK) tried to phone and block and reorder a sim for me, however they won’t let them access my account. wh...

Resolved! Fraud investigation

Hello all. I'd like some advice if possible. It's a long story but I hope someone can help. A couple of weeks ago my partner asked to add me to her account as someone who could access her account and mange it on her behalf. She's a cancer patient and...

Error code 14

I had to reset my Apple Watch now when I try to connect mobile data to it it comes up with error code 14

O2

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