Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

internet may not be available on Galaxy S8+

Hi I have just upgraded to a Galaxy S8+ When I try to connect to wifi I am always fetting "internet may not be available"....even though connection is fine.

Resolved! My O2 sim card in another phone

Hi. I have an O2 monthly contract for my Sony Xperia phone. If I wanted to get a simpler button phone which was Sim-free & unlocked, can I use my existing Sim card in it? Thanks, Clipper

Resolved! Data

rnorning. I have just changed my tariff so i have more data. My new tariff does not start till the 14th of feb and my data has just run out. Ive been on my o2 but it wont let me add anymore. Can you help. Thank you Jus.

Resolved! I’ve just u graded my tarriff, when will my data be active?

After running out of data again, I’ve decided to upgrade my tarried instead of buying a Bolton as I feel I need more per month anyway not just as a one off. When can I expect that extra data to be available to use? Will it be immediately or after my ...

Resolved! phone blocked for no reason.

Got message my Sim is blocked.All bills paid ontime.20 months into contract.O2 is 0 help.Usually go over over contract but it's always paid in full by direct debit.Am severely disabled and now social services and my carer can't contact me to take me ...

Resolved! why havent 02 cancelled my tablet bill?

i had a tablet deal with 02 for the requisite contracted time, no great difficulty but a very expensive tariff (£20 for 1gb), so i cancelled at the end of the contract, or thought i had,apparently hadn't been explicit enough so i cancelled again, now...

Resolved! Voicemail

Can someone help please?? I have a Samsung phone with voicemail turned off. However, a company is still managing to leave a voicemail on my phone, the phone never rings, they just manage to leave a voicemail. O2 customer service got me to go through ...

Iphone 6 Massive Data use and unusual events

Hullo, I got an 80% data used warning in early January, the first I've ever had and although unusual, I assumed it was for the December into January bill as I hadn't done anything out of the ordinary with my phone and usually keep within my 3 gb limi...

I've been waiting four days for my old mobile number from another network to be transferred

I've been waiting four days for my old mobile number from another network to be transferred. Contacted customer services each day and promised always within 24 hours. Is this normal?

The poorest 4g ever know, probably ever too be known!

Anyone have any idea why less than 0.5mb a second is even a thing on 4g? I could get that in 1997 on all dial up..... There has too be a loophole to get me out of this contract! Only went with 02 for the Google phone! Clearly there internet is lackin...

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