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Upgrade on us advice needed

Paul112
Level 2: Apprentice
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Hello everyone, so today (06/10/17) I received a notification from the MyO2 app saying "Speed to refresh, login today and upgrade today. On us." So went through with the upgrade paid 59.99 towards the contract to make it less of a monthly payment, opted for click and collect as the contract is in my father's name, my dad text me to let me know he picked up the phone and I log back into myo2 later that day and it has gone down as a new line
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Paul112
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What do you mean @MI5
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Anonymous
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@Paul112 There used to be only for the iPhone I’d what I think @MI5 means now it looks like the goal posts have changed 

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MI5
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More than one upgrade on us offer.
There’s one for premium phones and another for speed to refresh.
Mind you, the speed to refresh offer is nothing new and since it was introduced you could always upgrade a standard contract 3 months early provided you upgraded to refresh.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 30
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Anonymous
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That is correct @MI5 i used speed to refresh about 3 -4 years ago moving from a SIMO contract 

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MI5
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Yeah. Me too about 4 years ago.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
Level 66: Unequalled
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Upgrade on us is not the same as speed to refresh but the op called this thread “upgrade on us” 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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Yes I get the same option now to speed to Refresh but it's entirely different from the Yearly Upgrade scheme. 

Message 27 of 30
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Anonymous
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Actually you can see where the OP thought it was because if you saw the screenshot you will see that it says on us so you can see what the op was understanding 

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MI5
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Yeah, clearly says upgrade on us in that screenshot.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 29 of 30
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viridis
Level 56: Guvnor
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Yup, I'd take that notification as an offer to upgrade for no cost.
Message 30 of 30
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