on 29-01-2016 10:54
on 29-01-2016 10:54
on 05-02-2016 20:46
on 05-02-2016 20:46
on 05-02-2016 20:47
on 05-02-2016 20:47
on 05-02-2016 20:53
on 05-02-2016 20:53
on 05-02-2016 20:55
on 09-02-2016 09:27
on 09-02-2016 09:27
Good to hear @viridis!
We appreciate the frustration this has caused for those who have faced with these billing issues, and would like to let you know that the particular issue we identified shouldn’t cause an issue again. We do offer a range of payment methods including Direct Debit which we always recommend to our customers and we also send frequent reminders via email, sms & call about any outstanding payments. In these instances we’d suggest looking at an one of the alternative payment methods to avoid any account issues. For any individual issues raised to our customer services, we’ll address these on an individual one-on-one basis
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on 09-02-2016 09:37
on 09-02-2016 09:37
This is good to hear @Toby. Of course we always recommend contract users set up direct debits. It is supposed to be part of terms and conditions of every contract after all. That being so we have heard reasons why this isn't practical for some users (particularly those with multiple devices and variable salary dates) ...and bottom line is, if O2 provide a variety of ways to pay, they should all be fully functioning.
Veritas Numquam Perit
on 09-02-2016 09:50
on 09-02-2016 09:50
on 09-02-2016 10:02
on 09-02-2016 10:02
@MI5 wrote:
DD's are set up by O2 when every contract starts. It's the customers (for their own reasons) that cancel them.
I agree that if a service is provided, it should work, but surely this is a lesson to anyone that a DD should be used.
Remember, that DD dates can be adjusted to suit salary dates too.
I agree totally. I never have an issue with my DD's ever. I was just showing both sides.
Also it may be worthwhile mentioning that O2 will allow customers to set up direct debits now...once they have cleared all outstanding amounts owing from previous failed payment methods?
Veritas Numquam Perit
on 09-02-2016 10:18
on 09-02-2016 10:21
on 09-02-2016 10:21