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Transfer of old number

Stan163361
Level 1: Joiner
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on ‎08-05-2024 17:31

on ‎08-05-2024 17:31

I came over to O2 from Tesco last Friday and a new telephone number arrived Saturday morning. The number was to be reverted to my original Tesco number today. I have downloaded the e sim but the phone still is not responding thro'O2 though of course the web is still connected. I am on emergency call from 6.30pm delivering blood and am now getting very concerned there will be no way of being contacted. Any suggestions please?

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MI5
Level 94: Supreme
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on ‎08-05-2024 17:34

on ‎08-05-2024 17:34

@Stan163361 

I assume you have rebooted your phone?

Also remove any physical sim cards to allow the esim to kick in first.

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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