Entering new address in a new build when postcode address is not recognised by O2

[AnneP]

Hi I have moved house. My new home is a new build and when I put in the postcode on my O2 in order to change my details, it offers a small number of properties on this street but not the one I live in.

In the absence of being able to enter this manually, what do I do?

[pgn]

This happens until O2 next update their address and postcode database, which can take up to 6 months - reach out to O2's Social Media Team via the link below and ask them if they can enter your correct postcode manually for you, @AnneP.

Nudge them occasionally until you get a response. Good luck!

[MI5]

@AnneP 

You'll need to contact O2 until their system catches up with Royal Mail Guide: How to find help & contact O2 

[AnneP]

Thank you, I have done this and I think it was a great suggestion as the chat bot help function on my O2 doesn't recognise the query. Nice one Digital Don!

[AnneP]

Hi, thanks for your reply but the contact suggestion on site that links to a chat bot doesn't help because the query is not recognised.....have taken up the other idea of using social media 😄 thanks anyway MI5!

[MI5]

Social media links in the guide I posted too @AnneP 

In fact, it's a complete guide, not just one way of contact. 😉

[AnneP]

Oh okay, I was just so dazzled by that frenetic video thingie you've got going on there that I couldn't read your message properly 😜

[MI5]

Good feedback. Thanks 👍