Payment Issues

[Anonymous]

I recently recieved an o2 Simplicity Tariff but I cancelled the day I recieved it as my current phone is locked onto a network. Why am I still going to be charged for this if I never used it?

[Cleoriff]

If you cancelled the contract correctly you shouldnt be charged ?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Anonymous]

Well, I filled out the cancellation form and had a reply confirming it but on my account, it says I still have to pay? It says it's been cancelled but the amount is still there.

[MI5]

What amount is it asking you to pay?

[Cleoriff]

@Anonymous

Then you need to contact CS and speak to them.Try and avoid live chat for this....

http://www.o2.co.uk/contactus

[Anonymous]

i cancelled my contract and payed the remainder, on the device. why is it that i have just had over 200 taken out of my natwest account? its down as my tarriff.

[jonsie · Accepted solution]

It's obviously an error but it seems to happen quite a lot unfortunately. You need to call customer service and get them to refund your account. I would advise against using live chat, much better to talk to an adviser to get the issue sorted out.

[Cleoriff]

Hi

It's possible this could be settlement for a final bill. Contact customer services http://www.o2.co.uk/contactus

If O2 do owe you money then request a return via this form https://www.o2.co.uk/apps/help/help?qid=1&q1=34

[MI5]

We have heard of a few occasions when the system glitches after the device plan has been paid off and the full airtime bill is subsequently charged in error.
Contact CS on 202 to discuss it and they will amend your account accordingly.

[Bambino]

You'd think that if O2 has set up a system of payment like this, they would build in safeguards so this kind of thing doesn't happen.