Paid bill but got a text saying money will still be taken

[1tzTJ]

I paid my bill this morning through the app but just got a text and email stating that they will still take the payment on the due date.

is this an automated text or should I contact o2?

[MI5 · Accepted solution]

@1tzTJ 

Your DD will still be taken if less than 7 days away as it's too close for the system to register the payment.

Over payments will be a credit and used for your bill next month.

[jonsie]

You need to allow 6 working days before the direct debit is due if you make a manual payment

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[1tzTJ]

the due date is more than 10 days away, I paid the bill as it said I could, the app says the bill is paid, but also says the due date on the bill breakdown, do I wait?

[MI5]

10 days should be fine @1tzTJ 

[jonsie]

If it's 10 days away you will be fine and the direct debit won't take a further payment if you paid in full

[1tzTJ]

ok cool thank you!

so I'm assuming it was an automated text and email?

[MI5]

All run by computers @1tzTJ 

[1tzTJ]

ah I see

cool thank you!

was worried I'd be charged twice lmao 

glad I shouldn't be 😂

[MI5]

Shouldn't do @1tzTJ 

As you have a DD setup just leave that to take payment for your bills, no need to pay manually in future.