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Online gurus

Neil_Barker
Level 1: Joiner
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on ‎16-12-2012 19:00

on ‎16-12-2012 19:00

Are the online gurus automated services or are the people? I'm just curious because the replies seem generic, but they're different names.

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MI5
Level 94: Supreme
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on ‎16-12-2012 19:02

on ‎16-12-2012 19:02

Online chat services generally read off scripts with standard answers for specific questions. If you want technical help you are better off asking on here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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In response to MI5

on ‎16-12-2012 20:01

on ‎16-12-2012 20:01

knowledgeable people are here mostly as live chat is all a script, cs on 202 maybe helpful

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Neil_Barker
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on ‎16-12-2012 20:05

on ‎16-12-2012 20:05

Thanks. But, I can't call CS because BT are repairing my landline and I want to talk to them about activating my SIM which has so far taken 3 days...

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Anonymous
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In response to Neil_Barker

on ‎16-12-2012 20:10

on ‎16-12-2012 20:10

go to your local store & they will speak to cs

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Neil_Barker
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on ‎16-12-2012 20:21

on ‎16-12-2012 20:21

Thanks. I got it fixed after 3 days by going onto the live chat and talking to a man named Vish, telling them that I NEED a working phone for the start of Monday. It's fixed as of 5 minutes ago.
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Anonymous
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In response to Neil_Barker

on ‎16-12-2012 20:22

on ‎16-12-2012 20:22

good for you

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Anonymous
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In response to Anonymous

on ‎16-12-2012 22:20

on ‎16-12-2012 22:20

Vish seems to come up a lot on the live chat, hope it is the same person as he seems to be able to resolve most peoples issues.

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Anonymous
Not applicable
In response to Anonymous

on ‎16-12-2012 22:44

on ‎16-12-2012 22:44

probably a random automated name assigned to a robotSmiley Very Happy

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