O2 keep number

[Anonymous]

I have requested on Monday to keep my number from another network (Giffgaff) I filled in everything and its Wednesday and I haven't recieved a text. When would they be finished with the transfer? Also when should I put my new sim in. Lastly, what does mobile number and o2 number mean whats the difference?

[Anonymous]

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@Anonymous wrote:
I have requested on Monday to keep my number from another network (Giffgaff) I filled in everything and its Wednesday and I haven't recieved a text. When would they be finished with the transfer? Also when should I put my new sim in. Lastly, what does mobile number and o2 number mean whats the difference?

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Your old sim should stop working IE no signal & your new sim should work then but keep rebooting the phone with the new sim on & off until you get signal, mobile number is your mobile phone number 

[MI5]

Call CS on the landline number on this link http://www.o2.co.uk/contactus and talk through the PAC process with them.
They will take your details and sort it out for you.

[Cleoriff]

Hi @Anonymous is this the form /link you followed to keep your number?

http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs

[Anonymous]

Yes it is.

[PhoneChanger]

Give GiffGaff another shout for your PAC code as they can usually generate them almost immediately (providing your account is in good order).

The transfers are now quite fast so O2 should have the number within a few days max.

In the meantime you will be able to use your O2 SIM but with a temporary number

[Cleoriff]

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@Anonymous wrote:
Yes it is.

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Then it's gone on far too long. You need to contact CS, as said above, to get this sorted...

http://www.o2.co.uk/contactus

[jonsie · Accepted solution]

If you have received your PAC from giffgaff and given it to O2 you do need to call customer service. The form could have gone astray or overlooked.

[MI5]

[Anonymous]

How do you gain levels in community?