My phone has still not been delivered

[Jack144]

Hi,

I was offered a Samsung phone which I took up. I was then delivered a IPhone. The phone was then picked up from me more than a week ago and I have provided the Royal mail tracking details to the customer support team. I was then told the right phone will be delivered by 3rd July 2023. I have not received any message since. I have called several times with call center and left a voice mail message. I have not received any call back. I have written a mail complaining and received a mail it will take further 7 days to revert. Can I get a resolution by end of day Wednesday. If not possible please cancel my order and please send me a cancellation of order confirmation. 

[gmarkj]

Sounds like a lot is going on here @Jack144 

Can you see if you can unravel this calamity please @O2Helen01 ?

[O2Helen01]

Morning all, thanks for the tag @gmarkj . @Jack144  I'm going to tag @O2Emma  who  will send you a message privately to discuss your issue further.

[gmarkj]

Thanks Helen. Fingers crossed Emma can help - she starts at 3pm @Jack144 , so please hang on.

[O2Emma]

Hi @gmarkj I am going to on all day now the rota should be updated soon.

Hi @Jack144 I will send you a private message to look into it for you.

[gmarkj]

Oh ok, thank you for the update @O2Emma !

[O2Emma]

@gmarkj No problem get tagging me in lol

[gmarkj]

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@O2Emma wrote:

@gmarkj No problem get tagging me in lol

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Challenge accepted @O2Emma !