Loan

[Anonymous]

I have finished my data bundle and O2 sent me a text saying that I have to repay a loan of £1.00 and then I have to top up.The problem is that I've just changed my mobile company. What can happen if I don't repay the loan?

[MI5]

Knowing o2 they send the debt collectors round and you'll get a ruined credit score.
I'd call cs and see if they will wipe it off rather than ignoring it.
http://www.o2.co.uk/contactus

[Bambino]

I'm wondering how much more petty O2 can get?

[Cleoriff]

Beggars belief. Chase someone for a £1.00? Makes you wonder where they have the staff to do that with the deficit in other departments....?

[MI5]

The problem is that it's all computer generated and they don't have common sense.

[Curr946]

Can't chase for the debt as no credit agreement was signed / digital or otherwise for the borrow a quid service.

[MI5 · Accepted solution]

All covered in the T&C's 

All you have to do is call the O2 Top-Up line on 4444 free of charge from your mobile and select the 'Lend Us a Quid' option. The service is free as long as you top up £10 in the next seven days and the £1 is repaid from that top-up, after which a charge of 25p is applied. You can find out more about it in our Terms and Conditions

http://www.o2.co.uk/myo2/top-up/lend-us-a-quid