cancel
Showing results for 
Search instead for 
Did you mean: 

I want to upgrade but What does this mean please?

cheesecake
Level 1: Joiner
  • 9 Posts
  • 5 Topics
  • 0 Solutions
Registered:

Upgrade to a tablet and you’ll switch to a data only tariff. This means that once you’ve completed your upgrade, your phone will stop being able to send and receive calls and texts over the network.

Message 1 of 7
532 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 144779 Posts
  • 634 Topics
  • 27735 Solutions
Registered:

You're welcome @cheesecake 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 6 of 7
484 Views
6 REPLIES 6

Enlli
Level 65: Ultra-cool
  • 6719 Posts
  • 49 Topics
  • 1494 Solutions
Registered:

The tablet will use a data only SIM. Your original SIM will disconnect so you won't be able to use your phone unless you replace it with a new contract or a SIM from another network.

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 7
522 Views

cheesecake
  • 9 Posts
  • 5 Topics
  • 0 Solutions
Registered:

Whats the point of this forum then?

 

This is not an account query, its a message on the selling page.😡

Message 3 of 7
500 Views

MI5
Level 94: Supreme
  • 144779 Posts
  • 634 Topics
  • 27735 Solutions
Registered:

@cheesecake 

It's a forum of customers who can give you their opinion based on experience and knowledge.

It is not O2 customer service, hence no account access.

Your original question was answered, in such, you will lose phone network access as your account will be changed to a data only type tablet account instead of a phone account.

If you wish to retain your phone as it is, you need to apply for an additional tablet account to run alongside your phone account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
496 Views

cheesecake
Level 1: Joiner
  • 9 Posts
  • 5 Topics
  • 0 Solutions
Registered:

MI5 thanks 

Message 5 of 7
493 Views

MI5
Level 94: Supreme
  • 144779 Posts
  • 634 Topics
  • 27735 Solutions
Registered:

You're welcome @cheesecake 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
485 Views

jonsie
Level 94: Supreme
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered: