I'm still being charged airtime but have fully paid up my plan

[GGCoates19_]

I'm still being charged airtime but have fully paid up my plan. Why is this?

[jonsie · Accepted solution]

You will be charged airtime whilst the account is still active

If you wish to cancel

Guide: Cancelling Your Contract 

[gmarkj]

The contract is for a minimum term @GGCoates19_ and then moves to a rolling monthly plan.

It will only stop once you tell o2 to cancel it - either using a PAC (to move your number to another network), or a STAC (moving your service to another network and cancelling your number) or by speaking to customer services to cancel.

These guides may be of some help.

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update]