cancel
Showing results for 
Search instead for 
Did you mean: 

How many Minutes Used no longer shows on bill

Anonymous
Not applicable

Hi. The new My O2 website no longer shows me how many minutes I have used on my latest bill.

 

I've looked at the 'Your Detailed Usage' section and looked at the Minutes; it shows all the calls and times,

but it no longer shows the total number of minutes used.

 

Unless I add them all up myself on a calculator, I can only guess.

 

Is there a way of finding the total minutes used for the latest bill please?

-Why have you suddenly taken away the total ?

 

 

Thank you

Message 1 of 6
2,608 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 93252 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

Presuming you have a limited minute allowance...

view latest bill and scroll down to view previous bills link.

Click on that and then recent charges from LH  menu.

A use Dropbox for minutes or texts.

View solution in original post

Message 5 of 6
2,516 Views
5 REPLIES 5

Bambino
Level 84: Resplendent
  • 23137 Posts
  • 1026 Topics
  • 3685 Solutions
Registered:

Send a text with the word 'Balance' to 21202.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 6
2,590 Views

Anonymous
Not applicable
Possibly something @Toby @Anonymous who are site management can feedback up the communication chain if this feature is no longer accessible.
Message 3 of 6
2,582 Views

MI5
Level 94: Supreme
  • 144590 Posts
  • 634 Topics
  • 27728 Solutions
Registered:
If you are on unlimited minutes it won't tell you any other way than you having to add them up.
If not unlimited a summary of remaining mins, texts and data is on the landing page.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
2,517 Views

jonsie
Level 94: Supreme
  • 93252 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

Presuming you have a limited minute allowance...

view latest bill and scroll down to view previous bills link.

Click on that and then recent charges from LH  menu.

A use Dropbox for minutes or texts.

Message 5 of 6
2,517 Views

Anonymous
Not applicable

Great, thank you for that - yep, the key is to go down to 'view and print older bills', then that goes to the older style page that shows the total hours duration for the month. Thank you all for the replies Thanks!

Message 6 of 6
2,497 Views