on 01-05-2015 14:36
on 01-05-2015 14:36
Is it just me as a first time customer of 02. Phone ordered online, received later than advised but only by a couple of days. Damaged and returned.
Called to find out why replacement not received. O2 returns department advised is was sent 21 Apr, I am calling on 30 Apr. Might live in Scotland but pony express is long gone. They give me phone number and tracking reference for me to find what has happened. Great customer service why are they not finding out for me. I call at my expensive to find out tracking reference is wrong. They check under my post code and no deliveries scheduled for my area.
Try online chat again to be told to call the returns department again. Eh - no. Ofcom here I come to complain.
on 01-05-2015 14:41
on 01-05-2015 14:41
If you wish to raise a complaint you need to use the O2 Complaints service, Ofcom cannot help you.
http://www.o2.co.uk/how-to-complain
on 01-05-2015 16:23
Ofcom will be able to assist as I am not waiting for you to resolve. As your complaints system states you usually try to resolve within 8 weeks. Not a good enough timescale as you have my money for a product I don't have.
on 01-05-2015 16:38
on 01-05-2015 16:38
01-05-2015 16:53 - edited 01-05-2015 16:54
01-05-2015 16:53 - edited 01-05-2015 16:54
@Anonymous wrote:Ofcom will be able to assist as I am not waiting for you to resolve. As your complaints system states you usually try to resolve within 8 weeks. Not a good enough timescale as you have my money for a product I don't have.
Sorry but you have little choice other than to follow the correct complaint procedure.
Buying goods does not come under Ofcom and they don't deal with individual complaints.
on 01-05-2015 16:56
on 01-05-2015 16:56
on 02-05-2015 10:39
on 02-05-2015 10:39
O2 have to help you, it's their responsibit until the phone is delivered, not the couriers or yourself. You will wait days for Ofcom to get back to you and advise you to contact o2.
on 02-05-2015 12:53
on 06-05-2015 16:44