Cannot view my bill

[Anonymous]

Hello

after 2 chats online, still no resolution.

I can log onto the O2 web site, go to the billing area but whenever I click on view airtime bill, I receive the following:-

Unfortunately your browser doesn't support My O2. Please upgrade to the latest browser version.

fire fox is up to date.

Even downloaded chrome-same message.

I'm running Windows 7 and have not had this issue before (but cannot remember when I last checked the bill).

Any ideas?

Thanks

[MI5]

It's working OK on chrome for me.
Try clearing cookies and cache.
I'd also check on my mobile to see if it's account or pc based issue.

[Anonymous]

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@Anonymous wrote:

Hello

after 2 chats online, still no resolution.

I can log onto the O2 web site, go to the billing area but whenever I click on view airtime bill, I receive the following:-

Unfortunately your browser doesn't support My O2. Please upgrade to the latest browser version.

fire fox is up to date.

Even downloaded chrome-same message.

I'm running Windows 7 and have not had this issue before (but cannot remember when I last checked the bill).

Any ideas?

Thanks

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Hi @Anonymous   I know it will be of no comfort to you, but View my Bill is working fine on Internet Explorer 11 with Windows 7.   Do other links on the page work for you for example, the one for Device Plan Details or the one for  Allowances ,Bolt-ons and Tariffs etc?

[Cleoriff]

It must be an issue with your account, I am on my laptop running Win 7 and Firefox and have just tried MyO2 and all ok for me ....:smileyhappy:

[Anonymous]

Still don't know what the issue is.  This Windows 7 desktop PC is my main PC.

Tried it on my laptop-Windows 8-works fine.

[MI5]

Make sure your OS is fully up to date.
Obviously not an account issue.

[Cleoriff]

I have just tried again on my PC with Win 7...and again got in with no problems...

[jonsie]

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@Cleoriff wrote:

I have just tried again on my PC with Win 7...and again got in with no problems...

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Same for me, even here in the backwaters....

[MI5]

It's a security setting issue on the win 7 laptop.

[Cleoriff]

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@MI5 wrote:
It's a security setting issue on the win 7 laptop.

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My security settings must be ok then ? Pleased about that. Someone could have been in big trouble otherwise