Cancel my contract complaint

[Megs1]

I need to cancel my contract so I can order the correct handset.. I am very unhappy and wish to raise a complaint which has also been ignored 

[Bambino · Accepted solution]

@Megs1 You have 14 days to change your mind: Returning your device | Help & Support | O2

This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call the sales team on 0800 081 0255

The complaints process can take 8 weeks or more: How to Complain | Help | O2