Suspect vat refund email

[Anonymous]

Today I receved an email saying "In response to an increase in VAT in the EU and currency changes, and as a result of last week's VAT-related price change, it has come to our attention that between Oct 2012 and Oct 2014 there was a system error which resulted in some of our customers paying the incorrect rate of VAT on some services.

This email had all my personal information, but asked me to follow a link to log into my account, has anyone else seen an email like this? The email looked legitimate, if anyone from O2 monitors this thread, please let me know how to report this.

[jonsie]

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@Anonymous wrote:

Still waiting..........................

[bump]

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Pregnant pause.....

[Beenherebefore]

As it's well overdue and the waters have broken perhaps it needs to be induced ?

@Cleoriff can we have your expert opinion please ?

[Cleoriff]

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@Beenherebefore wrote:

As it's well overdue and the waters have broken perhaps it needs to be induced ?

@Cleoriff can we have your expert opinion please ?

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Certainly an induction is called for if the waters have broken. If they leave it too late then of course it puts the 'family' into great danger and causes major problems. These problems are often irreversible. I hope the obstetric analogy fits this scenario?....

[Beenherebefore]

Spot on !............get yer forceps out just in case 

[Anonymous]

Email sent to Ronan Dunne CEO O2 tonight. I will let you know the response. ..

Dear Mr Dunne

Over the last few weeks there have been thousands of instances where o2 customers have received "extremely convincing" emails from o2 (phishing emails actually on closer inspection).

O2 recently issued a response that they believed keyloggers in pc's were the issue.

More recently another wave of phishing emails have been circulating in their thousands contacting customers:.

Email address
Name
Phone number
Phone type
Phone serial number
PUK code

And various other details. IT experts have been looking into this and have totally rubbished the keylogger theory. Indeed on the o2 Community there are numerous threads on this subject.

It is clear that there has been a data breach either within o2 or an o2 partner. However o2 remain silent on this matter.

I understand that there is now national press interest in this story.

I am also extremely concerned that o2 have failed to protect data in line with ICO requirements.

Would you please advise as a matter of urgency what the situation is as if there has been a breach then I will immediately instruct cancellation services with o2.

Thank you

[Cleoriff]

I am quite annoyed and concerned about all this if honest. There has been no other statement from O2 today. Yet outside the 'walls' of this forum..... various media sources are running this story.

So the fact it's out there and nothing from here, seems bad form to me.......

[Anonymous]

Given other comments tonight @Cleoriff perhaps I am wrong to refer a matter affecting thousands of customers of o2 to the CEO?

[Cleoriff]

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@Anonymous wrote:
Given other comments tonight @Cleoriff perhaps I am wrong to refer a matter affecting thousands of customers of o2 to the CEO?

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This is a major issue and a breach of security. A far more serious problem than any other we have seen lately

[Anonymous]

Well hopefully the CEO will get time to look at it in between emails regarding issues that have been resolved and "what's in a name". Another high quality thread relevant to o2

[viridis]

Cheers Piperdog, you fool!
now he won't get my email asking for McDonald's to be added to the £1 lunch priority app.