Still no dispatch email 1 week from order.

[Anonymous]

Hi all I'm knew to O2 and just wanted some advice. I ordered the iPhone 5c 16gb in pink last Saturday, order wen through and at the end It said referred to credit, I thought ok, here comes the deposit email. Anyway to my surprise Monday I had an email saying your order is being processed and will be dispatched shortly. So I called CS to confirm which stage it was at, he advised the order is completed and he phone is waiting to be dispatched. Due to be delivered to store on the 16th (my request)
Anyhow I'm still yet to recieve a dispatch email I've spoke to several customer service advisors who basically have said "I have no idea why it's not been sent' as you haven't allocated a parcel number there's not much we can do" I've been into store they weren't helpful either just a case of we will ring you when it comes. I've been told by live chat they will out a priority note on my account this was Thursday to be dispatched within 24 hours....nothing.
Is this normal?
They've litrally completed my order even allocated my new pay monthly mobile number, but nothing yet. It's in stock also, no problems there, and it was referee to credit on 12th and successfully passed on 13th requiring no information. I'm baffled and so annoyed now.

[Anonymous]

I'm just fed up of all the phone calls I mean surely they have some sort of system when if it's not in stock they check when it's back in. Hen check if there is any outstanding orders, or better yet would have some sort of flag up thing where any orders passed the time. He sounded pretty confident and not sort of fobbing me off so I'm hoping I get somewhere, but honestly I've never heard he likes of it. 'Its just sat there' yeah well move it.

[Anonymous]

We do hear from people who on ordering a phone it's in, then shortly after goes out of stock.

[jonsie]

I've certainly got my fingers crossed for you and hope you get your phone call tomorrow. Better yet, you get your 5C in the next couple of days.

[Anonymous]

Their making the op wait until Monday 1pm before calling them back. 😞

[jonsie]

Yes I understood that. Seems the adviser doesn't want/can't trust anyone else to do it. Just hope he's as good as his word.

Please keep us updated @Anonymous 

[Anonymous]

I will do. Hopefully Richard (the advisor) stays true to his word. I may have an email before then but failing that he's on the case either way. I just bloody hope I have it soon. Thanks for all your kind words and advice.

[jonsie]

You're welcome and good luck:smileyhappy:

[Anonymous]

Think we are all rooting for you.

[MI5]

Good luck....

[Cleoriff]

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@jonsie wrote:
Just sounds like complete incompetence to me. The original order hasn't been actioned correctly and it has just been sitting there on the system whether the phone was in stock or not. When new stock comes in it should be checked against outstanding orders.

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And that @jonsie is exactly what happened with my son in November. As I said he ended up with two because they also failed to cancel the existing one.

It does sound as if @Anonymous ONE week later, has eventually got an advisor with some sense.

How sad that in this whole debacle...there is only one working for O2 on this occasion