Service issues

[Anonymous]

Over the past couple of days, people have mentioned O2's service keeps coming up as no service. Please note its an O2 issue and not an issue with your phone or bill. O2, I strongly suggest you send out a communication apologising for the issues with the service as I've not seen anything from you. This has been the same on and off over the past few days. Please advise your customers when they will have the full service back we are paying for?

[jonsie · Accepted solution]

O2 won't respond to you here as we are all customers.

Have you checked your postcode here : Service Status

You can also download the My Network app and report a mast problem if there's nothing showing in your area.

[Anonymous]

Thanks Jonsie, checked and apparently there is a problem with the mast in my area

[jonsie]

As they know about it hopefully they will be on it and getting your service back to normal.

[MI5]

Nicely done jonsie
Welcome Kknight, If there is anything else we can help with, please ask

[Anonymous]

I'm in the EC2 area in London. For 5 days now, my call and internet service have been virtually nonexistent. The O2 service status states "Sorry we are experiencing high service demand in this area" Seriously, this is the financial district of London, and demand is always going to be high.

Are O2 actually going to fix this fault? I can't see demand ever failling in this area!

[jonsie]

Mass congestion is a nightmare at the moment across many parts of the UK. We can only hope that masts are upgraded before their targetted end of 2017.

[Anonymous]

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@jonsie wrote:

Mass congestion is a nightmare at the moment across many parts of the UK. We can only hope that masts are upgraded before their targetted end of 2015.

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Dont you mean 2017?

[jonsie]

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@Anonymous wrote:

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@jonsie wrote:

Mass congestion is a nightmare at the moment across many parts of the UK. We can only hope that masts are upgraded before their targetted end of 2015.

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Dont you mean 2017?

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Yep 2017....

Edited

[Anonymous]

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@jonsie wrote:

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@Anonymous wrote:

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@jonsie wrote:

Mass congestion is a nightmare at the moment across many parts of the UK. We can only hope that masts are upgraded before their targetted end of 2015.

---

Dont you mean 2017?

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Yep 2017....

Edited

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