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Pay Monthly and Pay & Go

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Level 1: Joiner
AnthonyJ
Posts: 2
Registered: ‎09-05-2013
Accepted Solution

Need help with my Bill. Pay monthly.

Hi, my phone is cut off and I need to pay two months bills,I have been having problems and YES O2 we're told abou it every step of the why, before someone asks. I will be paying them Friday, but how can I if I can't ring O2 up?. Could you please put my account back on just so I can ring 4445, that's all I want to ring. I don't want to pay it online or the post office, I would like to ring them up as I normally do thank you.

If I could have it on ASAP, so can rin up that would be great. Cutting off my phone is fine, bu why the 4445 number.
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jonsie
Posts: 20,129
Topics: 168
Solutions: 1,869
Registered: ‎04-01-2009

Re: Need help with my Bill. Pay monthly.

Firstly this is a customer forum and no one has access to your details. If you don't want to pay online you can use the landline number as below.

 

Customer Service Number Charges

From your O2 mobile444525p per call
From a landline0844 809 02225p / min*
From abroad+44 7860 980 202International rates†

Opening times

Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday08:00 - 18:00
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MI5
Posts: 21,713
Topics: 200
Solutions: 2,732
Registered: ‎04-04-2012

Re: Need help with my Bill. Pay monthly.

For pay monthly you need the following numbers:

 

Customer Service Number Charges
From your O2 mobile202Free
From a landline0844 809 02025p / min†
From abroad+44 844 809 0200Free‡
Opening times
Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday08:00 - 18:00
Platinum customers
Monday-Friday08:00 - 20:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00



Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 1: Joiner
AnthonyJ
Posts: 2
Registered: ‎09-05-2013

Re: Need help with my Bill. Pay monthly.

Thank you but I just said I can not ring any numbers, I have tried any O2 numbers you can think of. So what do I do now?
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 950
Solutions: 1,018
Registered: ‎13-08-2008

Re: Need help with my Bill. Pay monthly.

do you have an o2 store near you? if so go there and they can ring customer services for you
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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MI5
Posts: 21,713
Topics: 200
Solutions: 2,732
Registered: ‎04-04-2012

Re: Need help with my Bill. Pay monthly.

I provided you with a landline number to call. You don't need your phone for that. Also from the help pages:
How do I pay my bill?
Click Here and sign in to My O2
Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions

You can also pay using our automated payment line.

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
Please use plain text.