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Level 1: Joiner
Posts: 2
Registered: ‎09-05-2013
Accepted Solution

Need help with my Bill. Pay monthly.

Hi, my phone is cut off and I need to pay two months bills,I have been having problems and YES O2 we're told abou it every step of the why, before someone asks. I will be paying them Friday, but how can I if I can't ring O2 up?. Could you please put my account back on just so I can ring 4445, that's all I want to ring. I don't want to pay it online or the post office, I would like to ring them up as I normally do thank you.

If I could have it on ASAP, so can rin up that would be great. Cutting off my phone is fine, bu why the 4445 number.
Posts: 44,511
Topics: 387
Solutions: 2,536
Registered: ‎04-01-2009

Re: Need help with my Bill. Pay monthly.

Firstly this is a customer forum and no one has access to your details. If you don't want to pay online you can use the landline number as below.

 

Customer Service Number Charges

From your O2 mobile444525p per call
From a landline0844 809 02225p / min*
From abroad+44 7860 980 202International rates†

Opening times

Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday08:00 - 18:00
Posts: 49,605
Topics: 337
Solutions: 4,651
Registered: ‎04-04-2012

Re: Need help with my Bill. Pay monthly.

For pay monthly you need the following numbers:

 

Customer Service Number Charges
From your O2 mobile202Free
From a landline0844 809 02025p / min†
From abroad+44 844 809 0200Free‡
Opening times
Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday08:00 - 18:00
Platinum customers
Monday-Friday08:00 - 20:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00



Currently using:
Xperia Z5

nil desperandum


Level 1: Joiner
Posts: 2
Registered: ‎09-05-2013

Re: Need help with my Bill. Pay monthly.

Thank you but I just said I can not ring any numbers, I have tried any O2 numbers you can think of. So what do I do now?
Posts: 14,101
Topics: 243
Kudos: 1,224
Solutions: 1,064
Registered: ‎13-08-2008

Re: Need help with my Bill. Pay monthly.

do you have an o2 store near you? if so go there and they can ring customer services for you
iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2016)
Posts: 49,605
Topics: 337
Solutions: 4,651
Registered: ‎04-04-2012

Re: Need help with my Bill. Pay monthly.

I provided you with a landline number to call. You don't need your phone for that. Also from the help pages:
How do I pay my bill?
Click Here and sign in to My O2
Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions

You can also pay using our automated payment line.

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay
Currently using:
Xperia Z5

nil desperandum


Level 1: Joiner
Posts: 1
Registered: ‎23-11-2015

Re: Need help with my Bill. Pay monthly.

I've just paid my 1st bill on 21/11/15 I've just looked into my account and it says it's due on the 6/12/15 how can this be when it says the same date every month for payment??????
Posts: 44,511
Topics: 387
Solutions: 2,536
Registered: ‎04-01-2009

Re: Need help with my Bill. Pay monthly.

Your bill is produced on the 21st of every month. It's always due to be paid 14 days after which will be around the 6th of the month, depending on the number of days in the month.

If you have a direct debit(s) set up, payment will be taken on the due date.

Posts: 49,605
Topics: 337
Solutions: 4,651
Registered: ‎04-04-2012

Re: Need help with my Bill. Pay monthly.

Bill produced date and bill due to be paid by date are not the same.
Also your first bill will always be slightly higher due to a couple of days extra due from when the phone was connected to the network up to the first bill production date.
After the first month it all settles down to normal monthly cycle.
Currently using:
Xperia Z5

nil desperandum