Increase in Tariff Cost

[Anonymous]

Can someone please clarify for me.....

I have received an email to say that the tariff i am on will soon increase in cost.  I took out a 24-month contract with O2, so am shocked to see that the cost is increasing!!  Does this not completely go against the point of having a contract??  All of the terms are clearly stated (i.e. the cost per month, the term, who and when...) and then signed. 

Unless someone is about to copy and paste the tiniest piece of smallprint in the world, i think we're all being had!!  If O2 can increase is by 50p today, can they increase it by £50 tomorrow??

And, if they can make changes, can i change my contract duration to say, 1 month??

[MI5 · Accepted solution]

The T&C's state increases in line with inflastion are acceptable. Anything higher gives you the option to cancel.


It's started chaps !!!!!

[Anonymous]

Thank you for the reply.   I imagined this would almost certainly be the case......

Almost certainly wouldn't have posted my 'rant' if it weren't for the extremely poor 'Contact Us' part of the email.  For a company that make phones, you have got to be the hardest to contact people in the world!!!  Yes, if i go through 10 different web pages i can find the number, but, come on!

Right, rant over.....

[MI5]

Just click here http://www.o2.co.uk/contactus

[Anonymous]

Is exactly what im saying.....  I can work my way round the page, but im 27.  Ask my mum to do it and 'Why has the screen gone black??'.

Don't get why your 'contact us' page doesn't just have contact details.  Why all the 'helpful' menus and submenus which just annoy people? 

Again, not a dig at you.....

[Anonymous]

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@MI5 wrote:
The T&C's state increases in line with inflastion are acceptable. Anything higher gives you the option to cancel.


It's started chaps !!!!!

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And rightly so!

By all means increase the price for new tariffs/customers, but they should not be dipping into the pockets of people during hard times, just to maximise profits. This element of the T and C's have been in contracts since my first phone in 1992, but never have I known any mobile company do it. This is not an increase of necessity, this is an increase because they can.

In my opinion, it is wrong. I don't mind a £1 or so, but to some people who are struggling, every £1 counts.

What a horrible place to be right now, winter 2012 in the UK with every utility company looking for ways of nailing their customers to the cross.

O2 is not the company it once was.

[adamtemp64]

@af all the other networks have done it last year as well lots of complaint in the press

[MI5]

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@Anonymous wrote:

 'Why has the screen gone black??'.

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Sorry, I don't get a black screen? Can you describe what you did to get this error?

[Anonymous]

*chuckle* That hasn't actually occured. But im sure my mums mad computer skills could make it happen!!

[Anonymous]

Following on from ancientferguson's post....  I would like to see more utility companies (well, any companies) adding a more human element to their operations.  Recognising the struggles their clientelle are facing, striving to provide the BEST service, and always looking to create a more streamlined service.

Unfortunately, too many are money-grabbing corporations looking to provide the bare minimum for the longest period of time.... It's sad really, and im sure goes against the principles of the original owners in EVERY case!!