Increase in Tariff Cost

[Anonymous]

Can someone please clarify for me.....

I have received an email to say that the tariff i am on will soon increase in cost.  I took out a 24-month contract with O2, so am shocked to see that the cost is increasing!!  Does this not completely go against the point of having a contract??  All of the terms are clearly stated (i.e. the cost per month, the term, who and when...) and then signed. 

Unless someone is about to copy and paste the tiniest piece of smallprint in the world, i think we're all being had!!  If O2 can increase is by 50p today, can they increase it by £50 tomorrow??

And, if they can make changes, can i change my contract duration to say, 1 month??

[adamtemp64]

http://www.o2.co.uk/prices

i am not defending the actions but they were the last network to do it.

mine will be £2.64 a month extra plus vat

[Anonymous]

I work with some of the largest retailers in the Uk and am unable to increase costs during a contratual period. I am at liberty to re-negotiate my cost structure at the end of the contract period. Shame on you O2 abusing your power. If you can renegotiate / well just increase costs, I should have the ability to terminate my contract and move to an alternative provider. In the last quarter your profits were €334m, so hardly struggling are you........... 

[MI5]

You accepted a contract which stated rises in line with inflation were permissible - YOU agreed to it already.... No point getting worked up over it now. All mobile providers have put their costs up in the last year (one in particular has done it twice), O2 are the last to make any changes.....

[Anonymous]

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@MI5 wrote:
You accepted a contract which stated rises in line with inflation were permissible - YOU agreed to it already.... No point getting worked up over it now. All mobile providers have put their costs up in the last year (one in particular has done it twice), O2 are the last to make any changes.....

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I think the point he is making is that with those profits, please tell me how O2 can justify raising their prices in these times of hardship? Telling us they were last to do it, is not an answer or a reason.

It is worth noting that when inflation was at its recent high, 5.2% in October 2011, there was no increase. Our current inflation rate is the lowest rate it has been in two years and for some strange reason they slide this increase in as a Merry Christmas message to their customers.

It just so happens they gave notice of the increase one day after they submitted their bid to OFCOM for their 4g licence. The increase commences from the 28th of February 2013, the 4g auction commences in March 2013.

Telling customers that this increase is all about inflation is an insult to intelligence.

You would have to be either a fanboy of O2 or an employee (enjoying a discount) of O2 to support this unjustified increase. In a year where they have let their customers down badly with two major outages, it is clear their goodwill gesture after the first outage, will be recouped very quickly

I am all for transparency and I would defend an open and honest company to the hilt. In my opinion, O2 have lost their integrity in recent years.

[MI5]

I agree completely, however, the MAJORITY of comments relating to the price increase are of the " I signed and contract and you have dishonoured it" vein. Money for 4G has to come from somewhere, companies (all) exist for one reason (profit). If consumers want a service they have to pay for it. If you don't want a phone, don't have one. If you want a cheap phone have a PAYG. 90% of the time on here posts are about getting the latest (most expensive) phone at any cost and people bemoan O2 when they can't get what they want in 5 secs yet still moan about a 3% price rise (average £1.00 a month) - People's perspectives are all wrong these days.....

[Anonymous]

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@MI5 wrote:
I agree completely, however, the MAJORITY of comments relating to the price increase are of the " I signed and contract and you have dishonoured it" vein. Money for 4G has to come from somewhere, companies (all) exist for one reason (profit). If consumers want a service they have to pay for it. If you don't want a phone, don't have one. If you want a cheap phone have a PAYG. 90% of the time on here posts are about getting the latest (most expensive) phone at any cost and people bemoan O2 when they can't get what they want in 5 secs yet still moan about a 3% price rise (average £1.00 a month) - People's perspectives are all wrong these days.....

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You are off on one again! We, the customers are already paying for the service and for the future. O2's massive profits are testament to that.

You cannot justify this increase in a time of low inflation and austerity. Which one are you, a fan or an employee?

af

[MI5]

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@Anonymous wrote:

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You are off on one again! 

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No, I just have a different opinion to you, nor am I paid in any way by O2.

[adamtemp64]

@af but the parent company telefonica is the one with debts so I guess clawing it back from the uk.

As I have said not defending o2 here

[Anonymous]

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@MI5 wrote:

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@Anonymous wrote:

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You are off on one again! 

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No, I just have a different opinion to you, nor am I paid in any way by O2.

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You still haven't justified this increase, I look forward to hearing your argument as opposed to bashing the attitudes of the customers.

You are welcome to your opinion, in fact I would encourage it, but please, if you are going to write it down, make sure your argument is sound.

[adamtemp64]

http://www.telefonica.com/en/shareholders_investors/html/ratings/deuda.shtml a bit about the parent companies debt perhaps they will sell o2 off as it is a going concern. or other measures http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/9644284/O2-turns...