Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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Free gifts

So I upgraded my phone and package and haven't even paid my first bill yet and now there's an offer with Samsung s23 ultra where you get free ear buds.How and would I go about getting this sorted please

Resolved! Sim card

I ordered a SIM card 4 days ago and it still hasn’t arrived  

Zoe9 by Level 1: Joiner
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Resolved! Scam phone call

HelloI received a call from this number today 0203912 1277 day they we’re calling from O2 and wanting to give me a refund/ reduction on my bill… that would be wonderful, but I got suspicious and said I was busy. The caller, and Indian gentleman, said...

Resolved! Earbuds

Hi I recently upgraded my phone and one of the offers was free earbuds with my device but i have never received them. Has anyone else had this problem?

earbuds by Level 1: Joiner
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Resolved! Scam

Received a call and text simultaneously call was 0203 912 1277 saying they were from 02 and a text which was from 02 uk starting security warning the one time code you requested etc and I haven’t requested in at that point anyone else had the same?

JA-TD by Level 1: Joiner
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Resolved! insurance scam

After my contract finished with O2 I started a new contract with a sim only contract for two phones .It now transpires that O2 have continued to charge me for Insurance that I did not want or was informed about when talked into the sim only contract....

Resolved! Cancelling an extra

Anyone know how I cancel an extra from my account? I’ve been round the houses on My 02 app and on the website and can’t see how. I am paying £7:99 per month for Cafeyn and no longer want it. Cafeyn website says I have to do it on O2 website but it is...

JulesMac by Level 1: Joiner
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Please help

I upgraded my phone in mid March early and paid the early upgrade fee. O2 took the payment twice, but every time I call up and speak to someone they try and refund it as it’s been added to my account “credit” but the system doesn’t let them. When my ...

EmilyJWM by Level 1: Joiner
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Resolved! Random Calls

I keep getting calls from unknown numbers saying that I have rung them how can I stop this happening?? I have tried a reset of the phone, deleted recently installed apps and cleared search history

MAJDoc by Level 1: Joiner
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