Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

Community_STS_PAC2.png Community_STS_1.png Community_STS_2.png
MI5 by Level 94: Supreme
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  • 147 replies
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Resolved! New sim hasn't arrived after nearly 2 weeks

Ordered a black friday deal sim only contract and still not received the sim card in the post, no email update, no text update no nothing. Is this because of royal mail strikes or has it not even been dispatched

Prior22 by Level 1: Joiner
  • 639 Views
  • 3 replies
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Resolved! Phone number

Hi I entered the PAC code to keep my old number and I have been given a new one how can I get my old one back?

Dean11 by Level 1: Joiner
  • 328 Views
  • 1 replies
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Resolved! Refunds

Has anyone waited nearly 3 weeks for a refund to be put back into their Bank Account?I’m owed £522.00 and have been waiting nearly 3 weeks for it when the store said it usually takes 3-5 working days…I am absolutely fuming…

Resolved! How long does credit check take these days?

Hi, I've been a customer with O2 for over 3 years now, having my phone through them and my monthly contract. I've never missed a payment, have upgraded in between and paid the old device in full, etc. Yesterday I ordered an Apple Watch and now the or...

tabibu by Level 1: Joiner
  • 3465 Views
  • 6 replies
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Resolved! Upgrade call

Hi I received a phone call yesterday from this number 01737570027 regarding an upgrade or change tariff. Just want to make sure this is a legitimate number for O2. Thank you.

GRB by Level 1: Joiner
  • 642 Views
  • 1 replies
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Resolved! Amazon Extra Error

Hi. I cant activate me Amazon Music Unlimited Extra … When I click the link to complete the activation it comes up Activation Error … Seems a few are having the same issue … I have 14 days left to activate … please help

ClareL by Level 1: Joiner
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Resolved! O2 travel

I'm going to America tomorrow and want to know what I need to do to my phone so I don't incur charges. I have O2 travel as part of my pay monthly contract, my wife doesn't. We know she needs to activate the O2 travel and will be charged at £6/day but...